Q: Do you ship worldwide?
A: Yes, we do. But there are a few remote locations that EMS can not reach.
Q: Is there any Customs Duty I need to pay?
A: No, there is no import customs duty on all of our products. We will declare this as “GIFT”, so there will be no duty to pay.
Q: What caused the delay of my item?
A: Maybe it’s because of the remote location or your address. So be sure that the address you provide us when placing the order is correct. Contact number makes it easier for prompt delivery.
Q: Do you provide drop shipping service?
A: Yes, we do. Please confirm the shipping address with us.
Q: Is there any discount price?
A: Yes, there is. To become our registered member you can get a discount as below according to your score (1USD = 1 Score).
Q: What is the currency in your website?
The currency in our website is USD.
Q: How about the quality of handbags do you provide?
All items are made with high grade cowhide, calf hide leather, best fabrics ,fine canvas, solid hardware and with the completely QC process from manufacturer. You will find our products are quanlity high with 100% mirror image with the original one from 1:1 exact replica, fine workmanship at every details
Q: Which payment method can you accept?
We can accept paypal method, Western Union method.
Q: Which shipping method can you accept?
We can accept EMS, DHL, UPS, TNT, FEDEX etc. and EMS is recommended.
Q: How can I get the shipping tracking No.?
Don't worry! For every order,we will send the shipping details included tracking No.
to you by mail. At the same time, we will wirte Tracking information to you account that Registered in our site,
Please do check your Account Or Email, thanks!
Q: What can I do when I happen to some problems?
Now please do not hesitate to contact us by online MSN
( service@shopbagsonline.com ) or you can contact us by "online support tools" ,We will try our best to help you. Thank you!
Q: How long will the shipping take?
Normally, It will take around 5-6 business days to your hand, and we will leave delivery information to you, you can check it on you order details of "your account" in our site. If there should be delay because of delivery, I am sorry to tell you concrete conditions immediately.
We give our registered member more discount, please see discount table as below:
| Member Grade | Score [1 score=1 USD] | Extra Discount |
|---|
| ★ |
0 |
1.000 |
|---|
| ★★ |
500 |
0.980 |
|---|
| ★★★ |
1000 |
0.950 |
|---|
| ★★★★ |
2000 |
0.900 |
|---|
| ★★★★★ |
4000 |
0.850 |
|---|
Q. How long does the delivery take?
A:It will be 4-5 days of delivery period to US, and 5-7 days to UK.
Q. Order can’t be received by the estimated delivery date?
A:If your order does not arrive by the estimated delivery date, it may be lost. Orders shipped via a traceable method
such as USPS, Parcelforce.Chronpost. will have tracking information available in My Account.
Please check this information if available and read through the following options:
1. Tracking information indicates the package has been delivered: Please check with your neighbors or family members. Packages are occasionally left with neighbors, a building manager, or are placed somewhere relatively safe such as your porch, garage, or even behind bushes.
2. Tracking information indicates the package is undeliverable: If the package is being returned to us, or if the address is incorrect, contact us for more information on undeliverable packages.
3. No tracking information is available: If you can't locate any tracking or delivery information about your package, please contact us. Please confirm the correct shipping address when writing to us about lost packages.
Q. Package or products broken when received ?
A:In case the package was damaged obviously when arrived. Please deny the parcel and contact us in a hurry.